“Our support bot stopped sounding like a template and started replying like someone who actually knows the product.”
A. Kareem
Head of CX, Cartlane
41%
fewer repetitive tickets
2.3x
faster first replies
AI support agents that actually know your product.
Echo makes them feel native.
Deploy custom-designed agents across your website, Shopify store, docs, and community channels. Feed them your help center, tickets, and codebase so every answer sounds like your team.
Live Agent Preview
The Problem
Your support knowledge is all over the place.
🧩
Answers are buried across docs, tickets, and old team threads
🛒
Website and Shopify shoppers expect fast, channel-aware help
🤖
Generic bots sound polished until they guess wrong on real product questions
🚨
Each release quietly makes yesterday's support answers stale
The AnswerOne support brain.
One support brain.
Every channel. Less repetition.
Echo turns scattered docs, store policies, product logic, and team know-how into a live knowledge layer for customers, bots, and human agents.
🧠
Codebase-aware
Learns from docs, tickets, and product logic
🎨
Custom-designed
Built around your brand and support flows
🌍
Multi-channel
Website, Shopify, Discord, and more
Support teams move faster when the agent knows the product.
“Connecting docs, SOPs, and the codebase changed everything. The agent finally answered like it had real context.”
J. Malik
Support Lead, Flowpilot
64%
self-serve resolution
11h
saved per week
“The Discord bot handles onboarding questions around the clock and sends the edge cases to our team with proper context.”
S. Noor
Community Ops, Patchwave
24/7
community coverage
-48%
repeat questions
“Our Shopify assistant answers policy, product, and order questions in one place. It feels branded, not bolted on.”
L. Hassan
Ecommerce Director, Norththread
+29%
csat lift
-35%
ticket backlog
Agent FlowOne chatbot in front.
One chatbot in front.
Specialist bots behind it.
Echo lets you run one main chatbot as the front door for every conversation. It receives the query, routes it to the right specialist agent, and keeps each bot inside its own local knowledge scope.
01
Create one support hub
Set up a single support hub for your brand, channels, docs, store policies, and product knowledge.
02
Spin up specialist agents
Create focused bots for billing, refunds, technical questions, onboarding, or any other support lane.
03
Route through one front-door chatbot
Your main chatbot catches every incoming question first, then hands it to the right specialist bot behind the scenes.
04
Keep each bot locally scoped
Each agent stays inside its own knowledge scope so billing data, product docs, and support playbooks do not interfere with each other.
Refund questionOrder issueWhy did I get charged?
Main Chatbot
Support Router
Takes every incoming query, detects intent, and hands it to the right agent.
Specialist Agent
Billing Bot
Invoices, failed payments, refunds
Local scope only
Specialist Agent
Store Bot
Orders, shipping, Shopify policies
Local scope only
Specialist Agent
Product Bot
Features, setup, troubleshooting
Local scope only
Why this matters
Billing answers stay with the billing bot. Product answers stay with the product bot. No cross-contamination, no weird blended replies.
Scoped by agent
Unique Features
Built for support teams, not chatbot demos.
Every piece is designed to make AI useful in production: stronger knowledge, cleaner handoffs, and channel-specific experiences.
Knowledge🧠
Read the Docs. Then Read the Code.
Train agents on help centers, internal SOPs, release notes, tickets, and your codebase so support stays grounded in how the product really works.
Docs + Code
one live support brain
Design🎨
Custom Chatbots for Website + Shopify.
Launch branded AI chatbots that match your tone, routing, and workflows instead of shipping another generic widget with canned answers.
Tailored
to your flows and voice
Channels💬
Discord Today. Slack Soon.
Deploy support bots where your users already ask for help. Run Discord support now and get your Slack support rollout queued for the next phase.
Coming
Slack support bots
Security and Encryption
Encrypted first, trusted by design.
The playful UI is one thing. Underneath it, Echo treats customer knowledge like sensitive infrastructure with encryption, controlled access, and protected storage by default.
Encryption in transit and at rest
Every request moves through encrypted transport, and stored support data is protected after it lands.
TLS + Encrypted Storage
Workspace access stays tight
Support knowledge stays scoped to the right team, channel, and workflow instead of floating around in disconnected tools.
Scoped access
Sensitive knowledge handled carefully
Docs, policies, product notes, and connected context are treated like operational data, not marketing exhaust.
Protected by default