Terms, written like a human.

Echo provides software for creating, managing, and operating AI-assisted support workflows.

• The service may include AI support agents, knowledge ingestion, agent configuration, routing logic, analytics, credits, and related support tooling.
• Some features are available on free plans, while others require a paid plan or future rollout.
• We may add, remove, rename, or change features as the product evolves.
• The service is offered on an as-available basis and may improve, change, or occasionally break while it is being actively developed.

You are responsible for the information, materials, and instructions you provide to us.

• You must provide accurate contact and billing information.
• If teammates or contractors work with us through your organization, you are responsible for making sure they are authorized to do so.
• You are responsible for what your agents are configured to say, route, or surface based on the content you provide.
• You should promptly tell us if shared materials were sent in error or should no longer be used.

You keep ownership of your content, but you need the right to use whatever you connect or upload.

• You retain ownership of the materials you upload or connect, including documentation, policies, transcripts, FAQs, and related echontent.
• You give us the limited rights needed to host, process, index, route, and display that content in order to operate the service for you.
• You must not upload content you do not have rights to use.
• You must not use the service for unlawful activity, abusive automation, malware, spam, harassment, credential theft, or attempts to gain unauthorized access.
• You must not intentionally configure agents to mislead users in ways that create fraud, legal exposure, or material harm.

Paid plans and credit packs are governed by the pricing displayed at purchase time.

• Free access remains free unless you choose to upgrade.
• Paid plans may be monthly, lifetime, or another format clearly displayed at checkout.
• AI credits or similar usage-based entitlements may be required for certain features.
• Payments are processed by third-party providers such as Polar. We do not store your full card details.
• Refunds are handled according to the pricing page or any separate written agreement.
• If a payment fails, paid features may be limited, paused, or removed until the issue is resolved.

AI systems can be useful and still be imperfect. That reality matters here.

• Echo can help route, draft, summarize, and answer support questions, but it may still generate incomplete or incorrect output.
• You are responsible for deciding how much autonomy your agents have and whether certain workflows require human review.
• The service should not be treated as legal, medical, financial, or other regulated professional advice unless you separately validate it for that use.
• You should review high-risk workflows, especially where refunds, access permissions, compliance issues, or irreversible actions are involved.

Either side can end the relationship, but there are some rules around how that works.

• You can stop using the service at any time.
• We may suspend or terminate service for customers that violate these terms, create security risk, or abuse the platform.
• We may change the service, the terms, or the pricing from time to time. Material changes will be reflected on the site or otherwise communicated where appropriate.
• If the service is discontinued, we will try to provide reasonable notice and practical export access where feasible.